Terms & Conditions

Last updated: 8 August 2026

These Website Terms and Conditions govern access to and use of the ILANA website and the purchase of products from ILANA.

In these Terms, “ILANA”, “we”, “us” and “our” refer to the Australian business trading as ILANA under ABN [insert your ABN].

“You” and “your” refer to a website visitor or customer.

By accessing our website or placing an order, you agree to these Terms and Conditions, together with our Privacy Policy, Cookie Policy, Shipping and Delivery Policy, and Refund and Returns Policy.

1. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

If there is an inconsistency between these Terms and a non-excludable legal right, the legal right will prevail.

2. Eligibility

You must be at least 18 years old or have the permission and supervision of a parent or legal guardian to place an order.

By placing an order, you confirm that:

The information you provide is accurate and complete.
You are authorised to use the selected payment method.
You are legally capable of entering into the transaction.
The purchase is for lawful purposes.

3. Website use

You must not use the website:

For unlawful, fraudulent or misleading activity
To interfere with the website’s operation or security
To introduce viruses, malicious code or harmful technology
To collect information about other users without authority
To impersonate another person
To infringe intellectual property or privacy rights
To make unauthorised commercial use of website content
To attempt to gain unauthorised access to accounts or systems

We may restrict access to the website where reasonably necessary to protect ILANA, its customers, service providers or the website’s security.

4. Product information

We make reasonable efforts to ensure product descriptions, specifications, prices and images are accurate.

However:

Colours may appear differently depending on screen settings.
Product packaging may change.
Measurements may have minor reasonable variations.
Manufacturers may update minor product details.
Images may contain props or accessories that are not included unless stated.

These statements do not allow ILANA to supply a product that is materially different from its description or otherwise fails to meet an applicable consumer guarantee.

Customers should review product descriptions, measurements, compatibility information and specifications before ordering.

For technology products, customers should confirm that the product is suitable for their device, power requirements, intended use and location. Customers may contact shoptheilana@gmail.com before ordering if they require clarification.

5. Product availability

Products are subject to availability.

Placing an order does not guarantee acceptance or availability. An order is accepted when we confirm that it can be fulfilled or dispatch the product.

If a product becomes unavailable after payment, we will contact the customer and provide an appropriate resolution, which may include:

A full refund
A reasonable alternative offered for the customer’s approval
Waiting for restocking where the customer agrees

We will not substitute a materially different product without the customer’s agreement.

6. Prices and currency

Product prices are displayed in the currency selected on the website or at checkout.

Prices may change without notice, but changes will not affect an order that has already been accepted, except where the customer agrees or a genuine pricing error has occurred.

Any shipping charges, taxes or other mandatory charges collected by ILANA will be displayed before the customer completes checkout.

International customers may be responsible for customs duties, import taxes or government charges imposed by their destination country.

7. Pricing and website errors

We may correct genuine typographical, technical or pricing errors.

If an obvious error affects an order, we will contact the customer before fulfilment and offer the option to:

Proceed at the correct price
Select an alternative product
Cancel the affected item or order for a full refund

We will not charge an increased price without the customer’s agreement.

8. Payments

Payments may be processed through Wix and third-party providers such as PayPal, credit card processors or other payment services displayed at checkout.

By submitting payment information, you authorise the relevant payment provider to process the transaction.

ILANA does not directly store complete payment card details where those details are handled by an external payment provider.

Payment may be subject to the separate terms, security processes and privacy policies of the relevant provider.

9. Order confirmation and acceptance

An automated order confirmation acknowledges that we have received the order.

It does not necessarily mean the order has been accepted for fulfilment.

We may reasonably refuse or cancel an order where:

The product is unavailable.
Payment cannot be verified or authorised.
The order appears fraudulent.
The customer’s information is materially incomplete or incorrect.
A genuine pricing or technical error has occurred.
Fulfilling the order would be unlawful.
Shipping to the destination is unavailable.
The order appears intended for unauthorised resale or misuse.

If we cancel an order after payment has been received, we will refund the affected amount.

10. Order changes and cancellations

Customers should contact shoptheilana@gmail.com immediately to request an order change or cancellation.

We will make reasonable efforts to assist, but cannot guarantee changes after processing or fulfilment has begun.

After dispatch, returns and refunds are governed by our Refund and Returns Policy.

11. Shipping and delivery

Shipping arrangements, estimated delivery times, tracking, split shipments, address requirements and customs information are explained in our Shipping and Delivery Policy.

Delivery dates are estimates unless ILANA expressly agrees to a guaranteed date in writing.

We will take reasonable steps to investigate materially delayed, missing or damaged orders.

12. Third-party suppliers and fulfilment partners

ILANA may use third-party manufacturers, suppliers, warehouses, logistics providers and fulfilment partners.

Products may therefore:

Be shipped directly by a fulfilment partner.
Be dispatched from outside Australia.
Arrive in separate parcels.
Use packaging selected by the supplier or carrier.

ILANA remains responsible for dealing with customers regarding their orders and applicable consumer rights. Customers should contact ILANA rather than the supplier unless we instruct otherwise.

13. Returns, refunds and consumer guarantees

Returns, exchanges, cancellations and refunds are governed by our Refund and Returns Policy.

Our voluntary change-of-mind policy is additional to any non-excludable consumer rights.

Proof of purchase may be required to process a return or remedy.

14. Promotions and discount codes

Promotions and discount codes:

Are subject to any conditions displayed with the offer.
Must be used before the stated expiry date.
May be limited to particular customers, products or destinations.
Cannot usually be exchanged for cash.
Cannot be combined unless expressly stated.
Must not be obtained or used fraudulently.

We may cancel or correct a promotion affected by an obvious technical error, provided customers who have already paid are offered an appropriate resolution.

15. Reviews and customer content

Customers may be able to submit reviews, photographs, comments or other content.

By submitting content, the customer confirms that:

It is truthful and based on genuine experience.
They have the right to provide it.
It does not infringe another person’s rights.
It is not unlawful, threatening, defamatory, discriminatory, obscene or misleading.
It does not contain malicious code, spam or unauthorised advertising.

Customers retain ownership of their content but grant ILANA a non-exclusive, worldwide, royalty-free licence to display, reproduce and use the content for operating and promoting the business.

We may remove content that breaches these Terms or applicable law. We will not remove a genuine negative review merely because it is unfavourable.

16. Intellectual property

Unless otherwise stated, the website and its content—including text, branding, logos, graphics, photographs, videos, product-page content and website design—are owned by or licensed to ILANA.

You may access the website for personal and lawful shopping purposes.

You must not reproduce, republish, distribute, sell, modify or commercially exploit website content without prior written permission, except where permitted by law.

Third-party trademarks remain the property of their respective owners.

17. Third-party services and links

The website may contain links to or integrations with third-party websites and services, including Wix, payment providers, delivery providers and social-media platforms.

Third-party services operate under their own terms and privacy practices.

We are not responsible for independent third-party websites that we do not own or control. However, this does not remove any responsibility ILANA has for products sold directly to its customers.

18. Privacy and cookies

Our collection, use and disclosure of personal information are described in our Privacy Policy.

Our use of cookies and similar technologies is described in our Cookie Policy.

By using the website, you acknowledge that these policies apply.

19. Disclaimers

We aim to keep the website available, accurate and secure. However, we do not guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable because of maintenance, updates, technical faults, third-party outages or events outside our reasonable control.

General website content is provided for informational purposes and should not be treated as professional medical, financial, technical or legal advice.

Nothing in this section excludes any guarantee that cannot legally be excluded.

20. Limitation of liability

To the maximum extent permitted by law, ILANA is not liable for indirect or consequential loss that was not reasonably foreseeable at the time the relevant transaction was made.

Where liability cannot legally be excluded but may be limited, it will be limited only to the extent permitted by law.

Nothing in these Terms limits liability for fraud, wilful misconduct, personal injury caused by negligence or any other liability that cannot lawfully be limited.

21. Indemnity

To the extent permitted by law, you agree to compensate ILANA for reasonable loss or expense arising directly from:

Your unlawful use of the website
Your fraudulent conduct
Your infringement of another person’s rights
Your material breach of these Terms

This section does not apply to loss caused by ILANA’s own unlawful conduct, negligence or breach of a non-excludable obligation.

22. Events outside reasonable control

Neither party will be responsible for delay or failure caused by an event outside their reasonable control, except where liability cannot legally be excluded.

Such events may include natural disasters, severe weather, war, civil unrest, government action, carrier disruption, customs delays, industrial action, widespread internet outages or supply-chain disruption.

The affected party must take reasonable steps to reduce the effect of the event and resume performance.

23. Complaints and disputes

Customers should first contact us at shoptheilana@gmail.com with:

Their name
Order number
A description of the issue
The outcome requested
Relevant supporting information

We will make reasonable efforts to review and respond to complaints fairly.

Nothing in this section prevents a customer from contacting a consumer protection authority, payment provider, court or tribunal where they are entitled to do so.

24. Changes to these Terms

We may update these Terms when our business practices, services or legal obligations change.

The updated Terms will be published on the website with a revised “Last updated” date.

Changes will apply prospectively and will not remove rights relating to an order already accepted, unless required by law or agreed with the customer.

27. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or removed only to the extent necessary.

The remaining provisions will continue to apply.

28. Governing law

These Terms are governed by the laws of South Australia and the Commonwealth of Australia.

The parties submit to the courts and tribunals with jurisdiction in South Australia, subject to any rights a customer has to bring a claim in another jurisdiction under applicable consumer law.

29. Contact information

Questions about these Terms and Conditions can be sent to:

ILANA
Email: shoptheilana@gmail.com
Australia